Our goal is satisfied customers who return to us again and again.
Therefore, if you are not satisfied with the quality of our products, have comments about the parameters of the product or, for example, our dimensional grid, we are always ready to listen to you and exchange the goods if necessary.
If the purchased item did not suit you by colour, style, size or some other parameters, we are ready to exchange it for a more suitable product or refund your money.
You can cancel the order fully or partly before receiving it or within 14 days after receiving the order. Return of goods of good quality is possible while maintaining all the features, appearance (no traces of operation), packaging and product labels. In this case, you are only returned the cost of the goods. Shipping and return shipping costs are not refunded. In case of partial refund, the cost of shipping the order is also not refundable.
In the event of a dispute about the reasons for the origin of the deficiencies or the fact of use of the goods and the safety of its presentation, an independent examination of the goods will be conducted within 7 days from the date of request receipt. The client has the right to participate in the examination and challenge her opinion in court.
In the event that a manufacturing defect is detected, we take all costs for transportation.
In case of return of the goods, please contact us by e-mail: firstname.lastname@example.org and we will respond to you within 2 days after receiving the request.
Or you can always contact us by phone +7 909 901 09 53.
Fill out an application in free form and specify the reason for the return.
Send the goods with all the original components, the original application, a copy of the passport and invoice by Russian Post or any other way convenient to you to our address: 111033, Russia, Moscow, 4 Samokatnaya str.9. Receiver: IP Ternovskaya Ekaterina Igorevna.
It is also possible to return to the pickup point by agreement.
You will receive a refund on the card or PayPal (depending on the method of payment for the order you chose) within 3 business days from the moment we receive the returned product.